Process fraud alerts, manage chargebacks, and issue refunds.
Handle billing tasks in CRM and verify suspicious customers.
Analyze refund and chargeback trends to improve operations.
We're Boosta, a holding tech company that creates and invests in digital businesses. Our business Edlight builds AI products and expert services, and we collaborate with over 800 specialists worldwide.
Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.
Travel 50%+ of time to clinical sites for pre-launch prep, site activation, and ongoing support.
Build trusting relationships with students and serve as the primary point of contact for clinical coordinators and preceptors.
Own clinical coordination, including preceptor onboarding, evaluation follow-up, and biweekly check-ins with site coordinators.
Stepful is a workforce platform that trains healthcare workers and partners with major health systems to address the national shortage. Backed by Y Combinator and named #1 EdTech company by TIME for 2025, Stepful has trained over 32,000 workers and is scaling rapidly with a $55M Series C.